Managed Service BillingClear billing between care seekers, Pointe of Staff and caregivers
Pointe of Staff manages the financial flow. Care seekers pay Pointe of Staff for approved service orders; caregiver compensation is released by Pointe of Staff after the service is completed and reviewed.
Create Account
Care SeekersPay Pointe of Staff
After staff matching and assignment acceptance, Pointe of Staff prepares the service order and payment request.
- Service-specific billing
- Hosted checkout when enabled
- Payment status tracked in the app
- No direct payment to caregivers through the app
Managed FlowPointe of StaffCoordinate & hold the workflow
Pointe of Staff manages matching, communication, scheduling, payment confirmation, service review and payout approval.
- One accountable point of contact
- Payment and service records linked
- Care reports reviewed before payout
- Issues can be placed on hold for staff review
CaregiversReceive approved compensation
Caregivers receive the assignment compensation shown by Pointe of Staff and complete payout onboarding securely.
- Compensation shown per assignment
- Service completion required
- Payout released after staff approval
- Secure payout provider handles sensitive financial details
Important: account registration is not a promise of a fixed service price or caregiver wage. Service amounts, caregiver compensation, taxes, fees and other requirements depend on the actual service order and production configuration.
